Right of withdrawal

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

The cosmetics on sale at At Beauty Oy webstore are hygienic products: you must not open, try or use the product you intend to return. This also applies to product coatings and packaging. The packaging material, e.g., bubble wrap or wrapping paper, is not the aforementioned wrapping or coating.

You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.

Our return address:

At Beauty Oy/ Salon The Wision

Ylä-Malmintori 3

00700 Helsinki

Finland

Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the costs of the products and delivery expenses, so please check the above amounts in the shopping basket before you accept the order. The prices of the products include taxes of 24% and the value-added tax (VAT), and you can see the amount of VAT in the shopping basket and the order confirmation.

Delivery expenses

The possible delivery expenses depend on the product itself (for example, the weight and packaging) and the method of delivery chosen. The number of delivery expenses (if any) will be added automatically to the total amount of your order. You can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.

Ordering and contract

You can order the products in our web store by adding them to your shopping basket, accepting your order, and paying it at the cashier. When ordering in our web store, we require you to read and accept our delivery terms, which are valid when ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form, together with these terms of delivery, a contract between us.

Payment

You can choose any payment method for your shopping basket set in our web store to pay your order.

Confirmation of order and payment

After your successful order, we will send you an order confirmation to your e-mail, so please ensure that you provide your e-mail address when making your order. In the order confirmation, we also confirm your method of payment. We'll inform you promptly if we cannot accept your order due to an unexpected circumstance.

Delivery

We will deliver your order via the delivery method you choose in our web store when ordering.

Delivery time

Our typical delivery times to European Union countries are, depending on the order and the method of delivery, 1 to 5 days. More specific delivery times are informed in connection with product descriptions.

Right to cancel and return the delivery

If you are a consumer, you can cancel your order by the Consumer Protection Act. Notifying your cancellation to us at the latest 14 days after receiving the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after receiving the first shipment.

The cosmetics on sale at atbeautybox - a beauty and wellness online store are hygienic products: you must not open, try or use the product you intend to return. To also applies to product coatings and packaging. The packaging material, e.g., bubble wrap or wrapping paper, is not the wrapping as mentioned earlier or coating.

It would help if you made your notification of cancellation clear, for example, by using our cancellation notification form, by sending your message to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to, and you should, the returned goods shall respectively be set in their original, unused, and well packaged for the return delivery.

If you cancel your order, you have to return the goods promptly and, at the latest, within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed, you have evidence that the goods were returned within the return as discussed above (e.g., by showing the return receipt). You have to pay for the costs of the return of the goods. We will not return the charges of the product you will return to us.

When returning the goods, please attach your name, contact information, and adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you by the Consumer Protection Act.

Our return address:

At Beauty Oy

Puunkaatajantien 27 B

00760 Helsinki

Finland

Inspection of the delivery, errors, and problems

Please inspect the delivery received promptly upon receipt.

* If a product is missing or damaged during the transport

* Or the delivery is otherwise not as you have ordered

* Or if there is a defect in the product,

Please notify our Customer service promptly and, at the latest, within 14 days so we can agree on how to correct the situation. Regarding defects related to products ordered by consumers, we adhere to the mandatory provisions of consumer protection legislation.

Customer service

Our personnel is happy to help you with any questions regarding your order, so, please do not hesitate to contact us either by phone or e-mail at:

info@atbeautybox.fi

Phone +359 469214569

Ma-La 11-16.00

Limitation of liability

At Beauty oy shall not be liable for any direct, indirect, or other damage related to or arising from the order, delivery, or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory requirements of other applicable law.

Disputes

In case of any dispute regarding your order, we wish to settle such primarily with you. So don't hesitate to get in touch with our Customer service in such matters so we can try to resolve the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.