Return Policy & Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase by notifying us within 14 days of receiving the goods (or the last item in the shipment), or in the case of regular deliveries, within 14 days of receiving the first delivery.

This right is based on the Finnish Consumer Protection Act (Chapter 6, Section 14).

❌ Cosmetic Products & Return Restrictions

Cosmetic products sold by At Beauty Oy are classified as hygiene products and cannot be returned if the product packaging or seal has been opened or the product has been used.

This follows a legal exception in the Finnish Consumer Protection Act (Chapter 6, Section 16, Point 5), which restricts the return of hygiene-sensitive products for safety reasons.

You may only return products that are:

  • Unopened and unused
  • In their original packaging
  • Not tested or applied in any way

Note: Outer packaging (e.g., bubble wrap or wrapping paper) is not considered product packaging.

Uncollected Parcel

If a parcel is not collected and is returned to us by the delivery service, we will treat it as a cancelled order.

We charge a return and handling fee (€10), which will be invoiced separately to the customer.

Please note: not collecting a parcel does not count as a formal order cancellation.

Wrong or Damaged Item

  • If you received the wrong item, you may return it at no cost.
  • If your product was damaged during delivery (e.g., leaked or broken), please contact us as soon as possible:
  1. Email us at info@atbeautybox.fi
  2. Include clear photos of the product and packaging
  3. Briefly describe the issue

We will replace any damaged item promptly.

Return Address & Contact Details

Return address:

At Beauty Oy / atbeautybox.fi

Karjalankatu 2 B 24

00520 Helsinki

Finland

Please include your name, contact details, and order number.

If you are expecting a refund, please also provide your bank account number (IBAN).

Customer Service

We’re happy to help with any order-related questions:

  • info@atbeautybox.fi
  • +358 46 921 4569
  • Mon–Fri 11:00–16:00 (EET)

Dispute Resolution

We aim to resolve all disputes directly with our customers. Please contact us first to find a solution.

If necessary, you may seek assistance from:

  • Consumer Advisory Services: www.kuluttajaneuvonta.fi
  • Consumer Disputes Board: www.kuluttajariita.fi

Limitation of Liability

At Beauty is not liable for any indirect or consequential damages arising from:

  1. Technical issues on the website
  2. Delays in delivery
  3. Dissatisfaction with a product that matches its description
  4. Financial losses resulting from such issues

However, we always take responsibility in cases where consumer protection laws require it, such as for damages caused by a defective or unsafe product.